Return & Refund Policy
At Inkcognito, every order is produced specifically for you. Because of this, returns and refunds are handled a little differently depending on the product.
By placing an order, you agree to the terms outlined below.
Physical Goods (Non-Printed Items)
Physical goods sold by the shop that are not custom printed may be returned within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging is required
- Proof of purchase is required
Approved returns will be refunded to the original payment method after inspection. Shipping costs are not refundable.
Custom Printed Items
All printed products are custom-made to order and are not eligible for return or refund due to their personalized nature.
This includes but is not limited to:
- DTF transfers
- UV DTF transfers
- Custom decals, labels, or printed graphics
Defects, Errors, or Print Issues
If there is a defect or flaw in the print, we will make it right.
Please contact us within 30 days of delivery if:
- The print quality is defective
- There is a production error
- The item arrives damaged due to manufacturing
After review, we will facilitate either:
- A reprint, or
- A refund, at our discretion
Issues caused by low-quality artwork, incorrect files, or customer-submitted errors are not eligible for refund or reprint.
How to Start a Request
To request a return, refund, or reprint, contact us with:
- Your order number
- A brief description of the issue
- Photos if applicable
Requests submitted outside the stated timeframes may not be eligible.
Final Notes
- We encourage customers to carefully review artwork, sizing, and shipping details before placing an order
- Shipping errors due to incorrect address information provided at checkout are not eligible for refund
- This policy applies to all domestic and international orders unless otherwise stated